Privacy Policy

T3 Construction and Handyman Service Inc ("T3 Construction," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your personal information, including information collected via our website, service inquiries, estimates, and SMS/Text Messaging services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

Information We Collect

We may collect personal information such as:

• Your name, phone number, email address, and property/service address when you visit our website, request estimates, or opt-in for messaging services
• Service details including type of work requested, project descriptions, special instructions, and service history
• Website usage data, including IP address, browser type, device information, and interactions via cookies
• Payment information processed securely through certified payment gateways
• Photos of your property or project areas you share for service estimates
• Communication history including emails, messages, and customer service interactions

SMS/Text Messaging Consent

If you opt-in to receive SMS/Text messages:

We collect your mobile phone number and consent information. You agree to receive recurring automated reminders, appointment confirmations, service updates, or promotional messages from T3 Construction and Handyman Service Inc.

How We Use Your Information

Your information may be used to:

• Process and fulfill your service requests and estimates
• Communicate about appointments, project status, and completion
• Send appointment confirmations, reminders, and follow-up communications (with your consent)
• Provide customer service and respond to inquiries
• Process payments and maintain accurate billing records
• Send promotional content, special offers, and updates about our services (with your consent)
• Improve our services and customer experience using analytics and feedback
• Comply with legal requirements and maintain business records
• Prevent fraud and maintain the security of our business

Information Sharing

We respect your privacy and limit information sharing:

• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes
• Information sharing with trusted service providers is permitted for essential business operations, including:
  • Payment processing and fraud prevention
  • Website hosting and technical support
  • Email and SMS communication platforms
  • Scheduling and customer service systems
• We may share information when required by law or to protect our rights, safety, and property
• In the event of a business transfer (merger, acquisition, sale), your information may be transferred with appropriate notice

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We use industry-standard practices to safeguard your information from unauthorized access, disclosure, or misuse:

• Secure servers with SSL encryption for data transmission
• Payment transactions are securely processed through PCI-compliant certified payment gateways
• We do not store complete credit card information on our systems
• Regular security assessments and updates to protect against vulnerabilities
• Limited access to personal information on a need-to-know basis
• Secure backup systems to prevent data loss
• Staff training on data protection and privacy best practices

Your Privacy Choices and Rights

You have several options to control your personal information:

• SMS Opt-out: To stop receiving SMS/Text messages, reply STOP or OUT to any message
• Email Opt-out: Click the unsubscribe link at the bottom of any promotional email
• Data Access: Contact us to access, review, or update your personal information
• Data Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data Portability: Request a copy of your data in a portable format
• Marketing Preferences: Update your communication preferences at any time
• Correction: Request correction of inaccurate or incomplete information

Cookies and Tracking Technologies

We may use cookies and similar technologies for:

• Improved website functionality and user experience
• Remembering your preferences and form information
• Analytics to understand how visitors use our site and improve performance
• Measuring the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Note that disabling certain cookies may impact your website experience and functionality.

Data Retention

We retain your personal information only as long as necessary for:

• Providing services and maintaining service history
• Complying with legal, tax, and regulatory requirements
• Resolving disputes, enforcing our agreements, and preventing fraud
• Legitimate business purposes such as improving our offerings

When your information is no longer needed, we will securely delete or anonymize it.

Age Requirement

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected information from someone under 18, we will take immediate steps to delete it. If you believe we may have collected information from someone under 18, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services (such as Facebook, Instagram, or payment processors). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, services, technologies, or legal requirements. We will notify you of significant changes through:

• Posting the updated policy on our website with a new "Last Updated" date
• Email notification for material changes (if you have provided your email)
• Prominent notice on our website homepage

Continued use of our website or services after the effective date of the revised policy indicates your acceptance of the changes. We encourage you to review this Privacy Policy periodically.